Support & FAQ
Common questions about Taylor. Don't see yours? Email hello@lifealteringtaylor.com or use the contact form.
How long will the beta last?
The TestFlight beta is open-ended until we ship the App Store version. We'll notify all beta testers at least 30 days before any change to access.
Will my data carry over to the public release?
Yes — every metric, conversation, and recommendation transfers seamlessly when you upgrade from the TestFlight build to the App Store version.
Is Taylor secure with my health data?
Yes. Your conversations with Taylor run entirely on your iPhone — we never see them. Any health data stored on our servers is encrypted with per-user keys. See our Privacy Policy and Health Data Practices page for the full breakdown.
How accurate is the AI coach?
Taylor's coach is trained on a curated health corpus and grounded in your actual Apple Health data. We don't claim medical accuracy. Every response that touches clinical territory carries an explicit disclaimer — see our AI Disclosure.
Can Taylor replace my doctor?
No. Taylor is a wellness and fitness coach. It is not a diagnostic tool and does not replace medical advice. For anything that feels like a medical question, please consult a qualified clinician.
How do I delete my account and data?
Visit /legal/data-deletion and submit the form. We honor GDPR and CCPA — your account and all associated data are deleted within 30 days, and we send you confirmation when complete.
Will Taylor be free forever?
Beta access is free. The public release will have a free tier (core features, limited daily AI interactions) and a premium subscription (unlimited AI, advanced analytics, multi-device sync). Beta testers will get a discount on the premium tier.
How do I report a bug or share feedback?
In-app: shake your phone, or go to Settings → Send Feedback. Via email: beta@lifealteringtaylor.com. Visual evidence (screenshots, screen recordings) speeds up triage significantly.
Which iPhone models does Taylor support?
Any iPhone running iOS 18.0+. Newer chips run on-device AI faster, but every supported device works. The app reserves ~900 MB for AI model weights.
Why does Taylor need Apple Health access?
Health metrics are the data that makes the coach actually personalized rather than generic. You control which categories Taylor can read — granted permissions are revocable any time from iOS Settings → Privacy → Health.